He was very kind & wanted to know what he could do to improve our experience. While they room situation was remedied shortly after checkin, Zorillo, the chief butler, came to talk to us the following day. I posted a review the following morning about these issues as well as the unsatisfactory dining experience at the Italian restaurant & that caught the attention of the resort leadership. We had some issues our first 24 hours including room placement (swim up room surrounded by kids which we specifically requested to be be in a quiet area), attention to detail (happy birthday cupcakes in our room upon arrival for our anniversary), lack of orientation/information about the perks etc of the PC & cumbersome checkin process. We’ve traveled a fair amount & while we knew this wasn’t going to be the most elite all inclusive out there, given reviews & affiliation with Hyatt, we expected good service, good food & beautiful grounds - so here’s our honest take. My husband & I came to Dreams Onyx for a quick getaway to celebrate our 28th wedding anniversary (which we joyed on our reservation). Hilton Hawaiian Village Waikiki Beach Resort.Hilton Grand Vacations Club on the Las Vegas Strip.Barcelo Bavaro Palace All Inclusive Resort.Hotels near Sirenis Aquagames Punta Cana.Hotels near Plaza Caribena & Massages Spa.Hotels near The Best Excursion Services Punta Cana.
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